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Trends in College MediaAn online publication of the Associated Collegiate Press Avoid the traps of e-reporting
By Mike Hiestand
We recently gave our oldest daughter a cell phone. Our calling plan includes a fixed number of “talk minutes” so we established strict rules about how much she could use it. Turns out, that was unnecessary. She rarely uses her telephone for talking; she — and her ring of friends — text. She calls me or speaks to her grandparents and others of the pre-text generation, but otherwise her thumbs do nearly all of her talking. Texting, instant-messaging, Twittering, blogging, social networking, e-mailing and the like are the primary means of communication for today’s young people. It’s not surprising, then, that these practices have followed young journalists into the newsroom. At the SPLC, our mostly college-aged news interns – who sit within eight feet of one another – will more often send an instant message to each other than turn around and ask their question aloud. Despite its growing popularity, some veteran journalists scoff at interviews and research conducted entirely by “e-reporting,” arguing — I think somewhat persuasively — that email and other forms of written, electronic communication miss the nuances, depth and spontaneity of an in-person interview. Even telephone interviews allow a reporter to hear changes in the speaker’s tone or voice inflection that e-mail and its close cousins don’t pick up very well. A written, “Of course he did it” is much different from the same statement when said sarcastically or with a chuckle. As a source frequently on the receiving end, I find that e-mail interviews have their ups and downs. On the up side, they do allow for greater flexibility, allowing a source to respond to a reporter’s query at his or her convenience. They also allow time to reflect on one’s answer and provide a concise, often more thoughtful response. On the other hand, providing written responses to a dozen broadly worded questions can take much more time, doesn’t allow for ready follow-up or clarification questions by reporter or source and does seem to have a bit of an antiseptic feel as the words are so carefully honed — both in the question and the response — that the interview loses a bit of the human touch. Whatever your thoughts on the matter, however, e-reporting is here to stay, at least until replaced by the next leap in communications technology. Given that, it makes sense to learn to use these new reporting tools carefully and avoid some of the more common legal pitfalls. While most of the legal issues presented by e-reporting are similar to those that arise in more traditional print and broadcast reporting, there are some important differences. Here, briefly, are a few to watch for. Confirming source’s identity As Mike Foley, a former editor of the St. Petersburg Times who now teaches at the University of Florida's College of Journalism and Mass Communications said for a story in American Journalism Review, “[With e-mail] you don't know who you're talking to. It could be the CEO, the public relations VP, the secretary, a clerk — it could be the janitor who just happened to be in there cleaning up." Many news media organizations have adopted a policy that requires an editor to call or talk with the author of a letter to the editor to confirm that the person named did, in fact, submit it. It makes sense to adopt a similar policy before concluding that an e-mail or text message is legitimate. Invasion of privacy Another potential concern — both for legal and ethical reasons — is the ease with which electronic communication can be shared. While the Supreme Court has indicated that you don’t break any laws in publishing newsworthy, unsolicited information sent to you by others, it’s not always clear whether a particular photo or piece of information is, in fact, newsworthy. Finally, exercise caution and good judgment before forwarding sensitive documents or photos to others. (Remember, they have a “forward” key as well.) Copyright issues Avoiding confusion about reporting status "People sometimes don't realize they're on the record," veteran reporter Paul Conley told American Journalism Review. "I have to remind people that I'm a reporter in order to get a usable quote, to overcome the bad spelling and the willful ignorance of grammar." For both legal and ethical reasons it is essential that a source know before he hits “Send” that his text message or email response is being sent to a reporter for possible use in a published story. A prominent disclaimer to that effect on every e-mail message could be helpful, but is probably not an all-purpose shield. Somehow, you must convey — and it must be clear to you that they understand — your reporter’s status before any substantive, on-the-record conversation takes place. (Ideally, you’d retain the written communication as record of their assent, though it’s not required.) Confidentiality issues Libel Finally, while it might not be helpful when trying to protect a confidential source’s identity, that e-mail trail or instant messaging transcript can make it easier to get a source’s quote or the information he provides exactly right. That same e-trail can also help you confirm the quote in case questions later arise about its accuracy. Of course, having such a fixed record can also work to one’s detriment if a reporter carelessly copies and pastes a source’s words or otherwise screws up. The source probably has the same email trail on his computer and can quickly call it up to prove a sloppy reporter’s mistakes. Mike Hiestand is an attorney, based in the far, upper left corner of the "Lower 48," and works as a legal consultant to the Student Press Law Center. © Copyright 1999-2008 Associated Collegiate Press |
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